Privacy Policy
Last updated: 27 September 2026
This policy explains what information OGRA collects when you use our app and website, how we use it, and the choices you have. For any question, contact privacy@ogra.app.
Information we collect
- Account information: your name, mobile number, email address and, for university accounts, your university and student ID.
- Location: your pickup and destination, and your location while you use the app and during a ride, so we can match you with riders going your way and show the ride's progress.
- Ride and payment information: your rides, fares, wallet transactions and payments.
- Messages and ratings: messages you send to other riders on a ride, and ratings and reviews.
- Device information: device type, app version, IP address and notification token.
How we use your information
- To create your account and verify it.
- To match you with riders, run your rides and split the fare.
- To process payments and keep your wallet balance.
- To send you notifications about your rides and your account.
- To provide support, resolve disputes, and keep OGRA safe.
- To improve and fix the app.
Sharing
Riders you are matched with see your first name, rating, pickup and drop-off, your share of the fare, and the ride's live location during a trip. They do not see your phone number or email.
We share information with service providers who help us run OGRA (such as maps, messaging, notifications and payment providers), only as needed to provide their service, and with authorities when the law requires it. We do not sell your information.
Retention
We keep your information while your account is active. Ride and payment records are kept as long as the law requires. When you delete your account we delete your profile and anonymise the records we must keep.
Your choices and rights
You can access, correct or delete your information, and you can delete your account from the app's menu. You can turn off location access in your phone's settings, although rides cannot be matched without it. Contact privacy@ogra.app and we will reply within 30 days.
Children
OGRA is not intended for anyone under 16.
Security
We protect your information with encryption in transit and restricted access. No system is completely secure, and we will notify you if a breach affects your information.
Changes
We may update this policy. When we do, we will change the date above and let you know in the app for significant changes.